Communication is a basic need of human being.
Human being is a social animal. They need to be in a group, in touch with other human beings. They want acknowledgement from fellow beings, wants to interact to achieve their goals. Communication is a basic need. To serve this basic need, lots of inventions has been made throughout the history.
And its open ended problem, many are still working on it in present, to make it much better for future. Lots of communication channels has been discovered, used extensively.
Existence of different languages in different part of world supports this assumption. Language is base of communication pyramid. People discovered languages, they standardized language, a education system evolved around this standardization process.
Then came the need of storing spoken communication so scripts were invented. With scripts, came paper communication media like newspapers, books.
As world expanded, people traveled around. People wanted to be in touch with people from differen geographies, But either these people are far away and means of transportations are not evolved and time & cost were not affordable. So People started sending letters to people, they want to communicate. In 19th century, Political history can be tracked from Postal communication between political leaders. There was need for quicker channels for communication.
Telecom Revolution
Alexander Bell invented Telephone in 1974, and enabled the world. Discovery of Telephone is one of the biggest on in the field of communication. People could now talk with each other. Quickly & reliably connect with. It was the hottest area of the research.After 1874, world got new toy to play with. It started era of telecommunication. The geographical & political situations at that time made it spread quickly to most of the part of world. People started using fixed line telephones to communicate with each other. Any from US can communicate with person in UK.
In 1973, The first hand-held mobile phone was demonstrated by John F. Mitchell and Dr. Martin Cooper of Motorola, using a handset weighing around 2.2 pounds(1kg). A decade later, a first commercial mobile phone was launched. [wiki]
From 1990 to 2011, worldwide mobile phone subscriptions grew from 12.4 million to over 6 billion, penetrating about 87% of the global population and reaching the Bottom of the economic pyramid.[wiki]
Businesses & Telecom
Throughout the history of mankind, Businesses/Enterprises/Need of people to get rich, acted as a major investor for fueling inventions. They consumed, supported inventions. Business problems became a thought starters for many of new Ideas.
In terms of Communication, Business has obvious need of communication. In fact they gave birth to new paradigm of 1 to many communication. Peer to peer communication is personal need but Business to peer communication is business need. They seek major support from Telecom and fueled lots of evolution. Telephones were used by businesses for internal as well external communications.
“Having Telephone numbers for Business is Primary or Basic Need for any Business”
Anyone seeking new service/product/support from a business, were provided with facility of contact numbers which they can call to. Telecom made support & inbound lead generation process easier, affordable and manageable. Lots of tools like IVR systems were used by businesses to serve inbound queries, requests in automated way.
In terms of Communication, Business has obvious need of communication. In fact they gave birth to new paradigm of 1 to many communication. Peer to peer communication is personal need but Business to peer communication is business need. They seek major support from Telecom and fueled lots of evolution. Telephones were used by businesses for internal as well external communications.
“Having Telephone numbers for Business is Primary or Basic Need for any Business”
Anyone seeking new service/product/support from a business, were provided with facility of contact numbers which they can call to. Telecom made support & inbound lead generation process easier, affordable and manageable. Lots of tools like IVR systems were used by businesses to serve inbound queries, requests in automated way.
SMS - Short Messaging Service
The first SMS message was sent over the VodafoneGSM network in the United Kingdom on 3 December 1992. [wiki]
SMS is the most widely used data application in the world, with 3.5 billion active users, or 78% of all mobile phone subscribers.The term "SMS" is used for all types of short text messaging and the user activity itself in many parts of the world.[wiki]
With wide spread of sms usage for short and asynchronous communication, businesses adopted SMS and started usign VMNs, shortcodes, Longcodes so that Mobile users can send text messages to them. As SMSs are text messages, lots of automation can be placed in the system.
SMS is the most widely used data application in the world, with 3.5 billion active users, or 78% of all mobile phone subscribers.The term "SMS" is used for all types of short text messaging and the user activity itself in many parts of the world.[wiki]
With wide spread of sms usage for short and asynchronous communication, businesses adopted SMS and started usign VMNs, shortcodes, Longcodes so that Mobile users can send text messages to them. As SMSs are text messages, lots of automation can be placed in the system.
Era of Internet
The Internet was commercialized in 1995. Since then Internet continues to grow, driven by ever greater amounts of online information and knowledge, commerce, entertainment. With Demand from business to have access of internet on Mobile devices, Telecom is empowering infrastructure to support Internet over Telco network.
This will further fuel growth of Internet. Comparing Openness of Internet with Government controlled Telecom industry, It became major source of Consumer oriented discoveries. Voice over IP was being provided by Telecom companies but It was not satisfactory for business communication so adoption was low although cost was lower.
Year 2000 Internet bubble played major role in setting of internet infrastructure across the world. Although Telecom was 150 year old company, It failed gave cost benefits to people. Telecom costs were quite high for consumers when they wanted to communicate long distance.
This will further fuel growth of Internet. Comparing Openness of Internet with Government controlled Telecom industry, It became major source of Consumer oriented discoveries. Voice over IP was being provided by Telecom companies but It was not satisfactory for business communication so adoption was low although cost was lower.
Year 2000 Internet bubble played major role in setting of internet infrastructure across the world. Although Telecom was 150 year old company, It failed gave cost benefits to people. Telecom costs were quite high for consumers when they wanted to communicate long distance.
Convergence of Telecom And Internet
Skype tried to solve this problem for internet users so they can connect with peers with minor or free cost. Lots of consumer world who were on internet adopted Skype with much excitement and skype and similar companies are keep growing. Skype is used massively even by lots of businesses for internal communication. WhatsApp has changed whole peer-to-peer messaging paradigm with its mobile app.
Fortunately I am part of the startup, Screen-Magic, working on some of the interesting problems in Enterprise Communication domain.
Lets Wait and Watch for Interesting things.
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