Friday, June 28, 2013

Ecommerce - Buying Experience - Electrolux Microwave Oven Online from EzoneOnline

Finally I made up mind to buy Microwave oven, it was long pending demand from Home ministry but due to policy paralysis and  home budget deficit was larger, couldnt make decision like GOI :)

I do detailed research when it comes to shopping, so in my first survey, I visited Vijay Sales, Foodbazaar, Next & Croma. I liked electrolux 23 l model and decided on that, Vijay sales store has listed arnd Rs. 7999 price but I asked him to reduce the price so he finally agree to give me at Rs. 7500. And Vijay sales guy was giving me glass vessle set along with Starter kit for free.

I thought I may get better deal at other stores. I went to Foodbazaar in Baner, there same model was placed which was priced arnd at Rs. 6500 but tragedy was that no one knew where the box was and no starter kit. and it was the only piece lying there in dust. so I ditched that. at croma and next price was on higher side. Next guy quoted 9.9k which is too high while croma guy quoted arnd 8k. Reliance Digital didnt have electrolux item in their store.

Meanwhile I was also searching for online deal, Ebay and Flipkart was selling at higher price while Homeshop18 has at cheaper rate but it item was out of stock.
Ezoneonline was offering 15% discount so final price came to Rs. 7200 which was the cheapest one. so I decided to go for Ezoneonline. I also wanted to try out online shopping experience.

Webportal was good, It sent me order emails and informed me that item will be delivered in 7 days. but item got delivered in 2-3 days. so far so good.  but their was glitch. As per my research, we should have got starter kit with oven. but they didnt send starter kit. Market price of starter kit is around 1.2k.

I thought it may be with Electrolux to give us starter kit, so I called electrolux, they quickly responded saying that they will send a person for demo and starter kit. but demo person told us that starter kit only can be obtained from Dealer.

So I tried calling ezoneonline number, but it was unreachable. so I emailed them
They responded by saying that kit will be delivered in 4 days. I had go to bangalore for 4 days trip after 2-3 days but kit didnt get deliver. After coming from bangalore, I again emailed ezone support, this time they replied that due to bad weather, they didnt ship the item, it will be shipped next day. but nothing happened. so after daily followup on email, We finally got starter kit afte 14 days of purchasing item and we could start using oven.


Moral of story is dont buy from Ezoneonline, instead go for vijaysales, you can negotiate and get better deal and you can also negotiate face to face for extra freebies. Best is you can go for local small shop owner, they will give you much better deal.

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